Please read these Terms of Service (“Terms”) carefully before using Fieldbase (“the Service,” “we,” “us,” or “our”), operated as a sole proprietorship by Jacob Benaim. By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By creating an account, accessing the Service, or joining the waitlist, you confirm that you are at least 18 years old, have the legal capacity to enter into this agreement, and agree to be bound by these Terms and our Privacy Policy.

If you are a consumer located in Ontario, Canada, nothing in these Terms limits any rights you may have under the Ontario Consumer Protection Act, 2002 or other applicable consumer-protection legislation. To the extent any provision of these Terms conflicts with a mandatory consumer-protection right you cannot waive by contract, the applicable law prevails to the extent of the conflict.

2. Description of Service

Fieldbase is a field service management software platform that provides scheduling, dispatching, job tracking, invoicing, and related workflow tools to independent contractors and service businesses (“Users”). The Service is designed as a productivity and operations tool to help Users organize their work.

3. Not a System of Record — User Responsibility for Accuracy

THE SERVICE IS A WORKFLOW AND PRODUCTIVITY TOOL. IT IS NOT AN AUTHORITATIVE SYSTEM OF RECORD FOR FINANCIAL, ACCOUNTING, LEGAL, OR TAX PURPOSES.

You expressly acknowledge and agree that:

Fieldbase is not your bookkeeper, accountant, or auditor. Data displayed in the Service (invoices, payments, job totals, revenue summaries, etc.) may not reflect your true financial position and should not be relied upon for accounting, tax filing, financial reporting, or legal compliance purposes.
You are solely responsible for the accuracy of your records. It is your obligation to maintain accurate books and records through a licensed accountant, dedicated accounting software (e.g., QuickBooks, Xero), or other authoritative means.
You must independently verify all financial data. Before relying on any figure generated by the Service for any financial, tax, legal, or business decision, you must verify that figure against your own authoritative records.
Data integrity is not guaranteed. The Service does not guarantee that data you enter will be stored without error, corruption, or loss. You are responsible for maintaining independent backups of any information that is important to your business.
No audit trail guarantee. The Service is not designed to serve as a tamper-proof audit trail. Do not rely on the Service as evidence in any legal, regulatory, or tax proceeding.

4. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, AVAILABILITY, OR SECURITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FIELDBASE, ITS OWNER, OPERATORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF FIELDBASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Without limiting the foregoing, excluded damages include but are not limited to:

Loss of revenue, income, profits, or anticipated savings;
Loss of business, contracts, customers, or goodwill;
Missed, delayed, or inaccurate invoices or payments;
Downstream accounting discrepancies or errors arising from data in the Service;
Loss, corruption, or unauthorised access to your data;
Cost of procurement of substitute services;
Any claim made against you by a third party (including your customers) arising from your use of the Service; or
Any other indirect, special, or consequential loss or damage.

IN ANY EVENT, THE TOTAL CUMULATIVE LIABILITY OF FIELDBASE ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE — WHETHER IN CONTRACT, TORT, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO FIELDBASE DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions may not apply, but our liability shall be limited to the fullest extent permitted by applicable law.

6. Specific Exclusion of Downstream Financial Damages

Because the Service is explicitly not a system of financial record (see Section 3), Fieldbase specifically excludes liability for any claim based on or related to:

Financial loss attributable to an invoice not being sent, received, or paid correctly through the Service;
Tax penalties, interest, or assessments arising from reliance on data in the Service;
Audit findings or compliance failures arising from use of the Service as a financial record;
Customer disputes, chargebacks, or collection failures tied to invoices generated through the Service;
Any discrepancy between figures in the Service and figures in an authoritative accounting system.

These exclusions apply regardless of whether such damages were foreseeable and regardless of whether Fieldbase was advised of the possibility of such damages.

7. Indemnification

You agree to defend, indemnify, and hold harmless Fieldbase and its owner, officers, agents, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any claim by a third party that your use of the Service caused them damage.

8. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@fieldbase.app of any unauthorised use of your account. We reserve the right to terminate or suspend your account at any time for any reason, including violation of these Terms.

9. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law;
Attempt to gain unauthorised access to any part of the Service or its infrastructure;
Reverse engineer, decompile, or disassemble any part of the Service;
Use the Service to transmit spam, malware, or harmful code;
Resell, sublicense, or otherwise commercialise the Service without our express written consent; or
Interfere with or disrupt the integrity or performance of the Service.

10. Intellectual Property

All content, software, design, and technology comprising the Service are owned by or licensed to Fieldbase and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service solely for your internal business purposes in accordance with these Terms. You retain ownership of any data you input into the Service.

11. Fees and Payment

Certain features of the Service may require payment of fees. Fees are displayed in U.S. dollars (USD) by default; Canadian dollar (CAD) pricing may be shown where applicable. Fees are non-refundable except where required by applicable law or explicitly stated otherwise. We reserve the right to change our pricing at any time with reasonable notice to you. If you are a consumer in Ontario, any fee changes will be communicated in accordance with applicable consumer-protection requirements.

12. Termination

Either party may terminate your access to the Service at any time. Upon termination, your right to use the Service ceases immediately. Sections 3–7 and 10, 13–15 of these Terms shall survive any termination.

13. Third-Party Services and Links

The Service may integrate with or link to third-party services (e.g., payment processors, mapping services). We have no control over those services and are not responsible for their content, availability, or practices. Your use of third-party services is governed solely by their own terms and privacy policies.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall first be submitted to good-faith informal negotiation for at least 30 days.

If a dispute is not resolved through informal negotiation, it shall be finally resolved by binding individual arbitration administered by the ADR Institute of Canada, Inc. (“ADRIC”) under its Arbitration Rules, except that either party may seek injunctive or other equitable relief from a court of competent jurisdiction in the Province of Ontario to prevent irreparable harm pending resolution of the dispute.

You expressly waive any right to participate in a class action lawsuit or class-wide arbitration, subject to any mandatory rights you may have under applicable consumer-protection legislation that cannot be waived. The place of arbitration shall be Toronto, Ontario.

Users located in the United States acknowledge that disputes may also be subject to applicable U.S. federal law where mandated; however, Ontario law shall govern the interpretation of these Terms.

15. Changes to These Terms

We may update these Terms at any time. We will post the revised Terms with an updated “Last Updated” date. Your continued use of the Service after any change constitutes your acceptance of the new Terms. If a change materially affects your rights, we will make reasonable efforts to notify you (e.g., by email or in-app notice).

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Fieldbase with respect to the Service and supersede all prior or contemporaneous communications and proposals.

17. Contact

Questions about these Terms? Contact us at: support@fieldbase.app